{"id":140,"date":"2026-07-16T17:46:52","date_gmt":"2026-07-16T17:46:52","guid":{"rendered":"https:\/\/techsvedaa.com\/index.php\/2026\/07\/16\/indian-railways-ai-chatbot-this-new-ai-tool-can-help-you-book-train-tickets-get-refunds-and-check-details-on-irctc-website-and-app\/"},"modified":"2026-07-16T17:46:52","modified_gmt":"2026-07-16T17:46:52","slug":"indian-railways-ai-chatbot-this-new-ai-tool-can-help-you-book-train-tickets-get-refunds-and-check-details-on-irctc-website-and-app","status":"publish","type":"post","link":"https:\/\/techsvedaa.com\/index.php\/2026\/07\/16\/indian-railways-ai-chatbot-this-new-ai-tool-can-help-you-book-train-tickets-get-refunds-and-check-details-on-irctc-website-and-app\/","title":{"rendered":"Indian Railways AI chatbot: This new AI tool can help you book train tickets, get refunds and check details on IRCTC website and app |"},"content":{"rendered":"<p><\/p>\n<div data-articlebody=\"1\">\n<div class=\"_s30J clearfix  \">\n<div class=\"MwN2O\">\n<div class=\"vdo_embedd\">\n<div class=\"T22zO\">\n<section class=\"D3Wk1  clearfix id-r-component leadmedia undefined undefined  VtlfQ\" style=\"top:0px\">\n<div class=\"D3Wk1\" data-ua-type=\"1\" onclick=\"stpPgtnAndPrvntDefault(event)\">\n<div class=\"zPaFh\">\n<div class=\"wJnIp\"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div><\/div>\n<\/div>\n<p>To make it easier for users to book <!-- -->train tickets<!-- --> and avail of other train-related services via the Indian Railways Catering and Tourism Corporation (<!-- -->IRCTC<!-- -->) platform, Indian Railways offers an <!-- -->AI chatbot<!-- --> called <!-- -->AskDisha 2.0<!-- -->. The chatbot offers users a range of services like booking tickets and getting refunds and it even provides necessary information. <br \/>Here\u2019s everything you need to know about the IRCTC\u2019s AI chatbot. <br \/><span class=\"strong\" data-ua-type=\"1\" onclick=\"stpPgtnAndPrvntDefault(event)\">What is AskDisha 2.0<\/span><br \/>AskDisha 2.0 also known as Digital Interaction TO Seek Help Anytime is an artificial intelligence and machine learning-based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on both IRCTC\u2019s mobile app and website. <br \/>It facilitates several services offered by the train ticket booking platform such as booking tickets, checking PNR status, cancelling tickets and more using simple commands with AskDisha 2.0. <br \/>Apart from these, AskDisha 2.0 also supports voice commands and offers users the option to access the service using voice commands to access the services. <br \/><span class=\"strong\" data-ua-type=\"1\" onclick=\"stpPgtnAndPrvntDefault(event)\">Services supported by AskDisha 2.0<\/span><\/p>\n<div class=\"cdatainfo   id-r-component \" data-pos=\"24\">\n<ul>\n<li>Book Ticket<\/li>\n<li>Check PNR Status<\/li>\n<li>Cancel Ticket<\/li>\n<li>Get Refund Status<\/li>\n<li>Change Boarding Station<\/li>\n<li>Check Booking History<\/li>\n<li>View E-Ticket<\/li>\n<li>Download ERS<\/li>\n<li>Print &amp; Share E-Ticket<\/li>\n<\/ul>\n<\/div>\n<p><span class=\"strong\" data-ua-type=\"1\" onclick=\"stpPgtnAndPrvntDefault(event)\">How to access AskDisha 2.0<\/span><\/p>\n<div class=\"cdatainfo   id-r-component \" data-pos=\"27\">\n<ul>\n<li>AskDisha 2.0 is available on IRCTC\u2019s website as well as mobile app. <\/li>\n<li>To access it, open the official <keyword keytype=\"General\" smid=\"0\" usetype=\"2\" botkeyword=\"false\" source=\"keywords\" seopath=\"technology-gadget\/irctc\" msid=\"56420676\" uid=\"irctc\" containers=\"technology-gadget\" keywordseo=\"irctc\" actualkeyword=\"IRCTC website\">IRCTC website<\/keyword><\/li>\n<li>Look for AskDisha 2.0 logo at the bottom right corner of the home page<\/li>\n<li>Enter the necessary details or simply start typing your query in the text box below <\/li>\n<li>Alternatively, you can also click on the \u2018microphone\u2019 icon to speak your command.<\/li>\n<\/ul>\n<\/div>\n<div class=\"cdatainfo   id-r-component \" data-pos=\"28\">\n<ul>\n<li>To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone<\/li>\n<li>Look for AskDisha 2.0 icon and start typing or speaking your query.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p><script>\nvar _mfq = window._mfq || [];\n_mfq.push([\"setVariable\", \"toi_titan\", window.location.href]);\n!(function(f, b, e, v, n, t, s) {\n    function loadFBEvents(isFBCampaignActive) {\n      if (!isFBCampaignActive) {\n        return;\n      }\n      (function(f, b, e, v, n, t, s) {\n        if (f.fbq) return;\n        n = f.fbq = function() {\n          n.callMethod ? n.callMethod(...arguments) : n.queue.push(arguments);\n        };\n        if (!f._fbq) f._fbq = n;\n        n.push = n;\n        n.loaded = !0;\n        n.version = '2.0';\n        n.queue = [];\n        t = b.createElement(e);\n        t.async = !0;\n        t.defer = !0;\n        t.src = v;\n        s = b.getElementsByTagName(e)[0];\n        s.parentNode.insertBefore(t, s);\n      })(f, b, e, ' n, t, s);\n      fbq('init', '593671331875494');\n      fbq('track', 'PageView');\n    };\n    function loadGtagEvents(isGoogleCampaignActive) {\n      if (!isGoogleCampaignActive) {\n        return;\n      }\n      var id = document.getElementById('toi-plus-google-campaign');\n      if (id) {\n        return;\n      }\n      (function(f, b, e, v, n, t, s) {\n        t = b.createElement(e);\n        t.async = !0;\n        t.defer = !0;\n        t.src = v;\n        t.id = 'toi-plus-google-campaign';\n        s = b.getElementsByTagName(e)[0];\n        s.parentNode.insertBefore(t, s);\n      })(f, b, e, ' n, t, s);\n    };\n    function loadSurvicateJs(allowedSurvicateSections = []){\n      const section =  window.location.pathname.split('\/')[1]\n      const isHomePageAllowed = window.location.pathname === '\/' && allowedSurvicateSections.includes('homepage')\n      if(allowedSurvicateSections.includes(section) || isHomePageAllowed){\n        (function(w) {\n         function setAttributes() {\n                    var prime_user_status = window.isPrime ? 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